Job Description

Key Responsibilities

• Resource Allocation: Identify, allocate, and reallocate resources based on project demands and business priorities, ensuring optimal utilization and minimal idle time.

• Staffing Coordination: Collaborate with project managers and team leads to understand staffing requirements and facilitate timely onboarding or reassignment of resources.

• Bench Management: Track and manage employees on the bench, coordinate training or upskilling activities, and proactively identify placement opportunities.

• Utilization Monitoring: Track resource utilization metrics, analyze trends, and report variances to the RMG Manager to improve workforce efficiency.

• Forecasting and Planning: Assist in workforce planning and forecasting by analyzing upcoming project requirements and creating staffing plans.

• Data Management and Reporting: Maintain accurate records of resource allocation, availability, skill sets, and other relevant data. Generate regular reports for leadership on resource utilization, bench count, and other metrics.

• Stakeholder Communication: Serve as a point of contact between RMG, project managers, HR, and recruitment teams to ensure alignment on staffing needs and resource availability.

• Compliance: Ensure adherence to organizational policies, including resource allocation protocols, performance standards, and data privacy regulations.

• Process Improvement: Identify and recommend improvements in resource management processes to enhance efficiency and reduce bench time.

Qualifications

• Education: Bachelor’s degree in Business Administration, Human Resources, or a related field.

• Experience: 1-3 years of experience in resource management, workforce planning, or a similar role, ideally within a BPO or IT service industry.

• Technical Skills: Proficiency in Microsoft Excel, workforce management tools, and experience with ERP or HR software (e.g., SAP, PeopleSoft) is a plus.

• Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and make informed decisions.

• Communication Skills: Excellent verbal and written communication skills, with the ability to work effectively with cross-functional teams and stakeholders.

• Organizational Skills: Strong organizational skills with attention to detail and the ability to manage multiple tasks and priorities in a fast-paced environment.

Key Competencies:

• Adaptability: Ability to respond to changing business needs with flexibility and proactively manage resource shifts.

• Interpersonal Skills: Effective interpersonal skills with the ability to build positive relationships with internal teams and stakeholders.

• Time Management: Skilled in managing time efficiently and meeting deadlines, particularly when coordinating multiple project staffing requirements.

• Proactive Problem Solving: A proactive approach to anticipating resource-related issues and implementing solutions to minimize impact on project delivery.